When you need someone independent
A complaint has been made, or two sides can’t agree, and it needs to be handled fairly by someone outside the organization. Lutfi Law ADR acts as an independent investigator, mediator or arbitrator.
We act as an independent neutral. Every appointment starts with a conflict check.
Online, by video, in English or Arabic.
What we can help with
Neutral services for employers, non-profits and community organizations.
- Workplace investigationsHarassment, discrimination and code-of-conduct complaints, with agreed terms of reference and a written report.
- MediationConfidential sessions that help people reach an agreement they both sign.
- ArbitrationA binding, reasoned decision on a dispute, under rules the parties choose.
When we act as a neutral, we don’t act for any party in that matter. We disclose any past connection before we accept.
How an appointment works
Lutfi Law ADR acts as an independent neutral, not as anyone's lawyer. Here is what happens from your first message to the written outcome.
- 1Today
You send a request
Tell us about the matter using the form, with the names of everyone involved. No documents yet.
- 2Within two business days
Conflict check and disclosure
A neutral must be independent of every party. We check that we have no connection to any party, counsel or organization involved, and we disclose in writing anything the parties should know.
- 3Before any work starts
Terms agreed in writing
A letter of appointment sets out the scope, the rules, the language and a timetable. Fees are set out there too, and agreed before any work begins.
- 4On the agreed timetable
The process, online
Interviews, sessions or hearings take place by secure video. You receive a written report, a signed settlement or a reasoned decision.
Please don't send documents or confidential details until the conflict check is complete.
Request a neutralQuestions organizations ask
Can you investigate a complaint against a manager?
Yes. Investigations can involve anyone in the organization, including senior staff.
Do you meet in person?
No. Interviews and sessions happen by secure video.
Can interviews be in Arabic?
Yes. Interviews and sessions can be in English, Arabic or both.